“Safety in healthcare has traditionally focused on avoiding harm by learning from error. This approach may miss
opportunities to learn from excellent practice. We believe that studying excellence in healthcare can create new
opportunities for learning and improving team resilience.”
“It is both easier and more effective to increase safety by improving the number of things that go right, than reducing the number of things that go wrong. ”
“Trying to understand safety by only looking at incidents is a bit like trying to understand sharks by only looking at shark attacks”